Flaws in Apple's iMac Pro VESA mount fueling new episode of repair anxiety

Apple's VESA mount kit is user-installable part, necessitating the user remove the factory-standard stand, and replace it with VESA mount... In doing so, he snapped off the last screw in the mount, binding it to iMac forever according to Nelson..  Nelson notes that VESA for iMac Pro probably is not designed to be part that is attached and detached frequently. By picking material in screw that is softer and more prone to damage or inserted into Apple, and other manufacturers, cut this risk-hole, improperly.. he got back damaged stand, and similar damage on the body of iMac Pro itself... did Genius who performed the repair botch the job, ... After the video was published, Apple relations caught wind of the issue, and issued replacement for the iMac Pro. There is really no excuse for Apple to not offer support on the phone to some extent beyond go back to Genius Bar for Apple-branded accessory. So, the number of techs trained should not be surprise, as it's percentage of trouble calls compared to the rest of the demands on any given shop..  Nelson alwhich is exactly what should have happened.  Read more